Institutions and vendor relationships

Outside strict banking scope — categorized separately.

Second confirmed model family for BlackRock, alongside OpenAI. Connector-style integration, same basis as the Moody's and S&P Global rows.

The customer page shows no publication date.

Amex GBT (a separate entity, majority-independent since 2014) has also integrated Claude for business-travel booking — not counted separately here since it is a different legal entity.

Strong signal: the US regulator is already discussing this exact risk with bank CEOs.

Vendor case study, undated; the related Anthropic blog post on Brex is dated 2025-10-30.

Single trade-press source.

Joint access granted to all three Japanese megabanks (MUFG, Mizuho, SMFG) in the same announcement.

Joint access granted to all three Japanese megabanks (MUFG, Mizuho, SMFG) in the same announcement.

Joint access granted to all three Japanese megabanks (MUFG, Mizuho, SMFG) in the same announcement.

Joint initiative spanning eight institutions — see matching rows for MS&AD, Sumitomo Life, Daiwa Securities, and Meiji Yasuda Life.

Joint initiative spanning eight institutions — see matching rows for Sumitomo Mitsui Trust Group, Sumitomo Life, Daiwa Securities, and Meiji Yasuda Life.

Joint initiative spanning eight institutions — see matching rows for Sumitomo Mitsui Trust Group, MS&AD, Daiwa Securities, and Meiji Yasuda Life.

Joint initiative spanning eight institutions — see matching rows for Sumitomo Mitsui Trust Group, MS&AD, Sumitomo Life, and Meiji Yasuda Life.

Joint initiative spanning eight institutions — see matching rows for Sumitomo Mitsui Trust Group, MS&AD, Sumitomo Life, and Daiwa Securities.

Connector-style integration, same basis as the Moody's and S&P Global rows.

Official investor-relations press release, on-the-record quote from Travelers' Chief Technology & Operations Officer.

CIO is quoted noting this is the case "for the moment" and that the firm is staying open to other model providers.

Canadian pension investment manager.

Connector-style integration, same basis as the Moody's and S&P Global rows.

Wealth-management software vendor; connector-style integration, same basis as the Moody's and S&P Global rows.

Scope is RBC Capital Markets. The testimonial confirms the relationship but not which products or the scale of use.

Quote from Kanaya Yohei, Head of Digital Strategy, Nomura Holdings

Vendor names come from Robinhood's own support documentation; its press release stayed vendor-agnostic.

An OpenAI/ChatGPT integration was reported as "in certification" at the time, not yet live — not counted here.

Wealth-management software vendor; connector-style integration, same basis as the Moody's and S&P Global rows.

Third of four model families confirmed for Santander in the same official story

Anthropic cites JPMorgan among the first production deployments.

Second confirmed model family for Commonwealth Bank of Australia, alongside OpenAI

Internal multi-vendor portal, not a dedicated product — employees choose among available models.

Single press source reporting the bank's statement.

Insurance brokerage platform. The customer page shows no publication date.

Distinct from the existing Goldman Sachs row, which references this same joint venture from Goldman's side.

Hosted on a third-party press-release site; the original Anthropic page was not located, hence Probable. IndusInd Bank and NPCI are named in the same release only as "building with Claude" and are not added.

First insurance data point — useful for Phase 2 (insurers).

Corroborated independently via Nikkei, Impress Watch, Ledge.ai

Verified by direct fetch

Verified by direct fetch

Verified by direct fetch

Third confirmed model family for BNY, alongside Google and OpenAI. Verified by direct fetch

Third confirmed model family for Wells Fargo, alongside Google and OpenAI. Verified by direct fetch

Verified by direct fetch

Commerzbank runs a dual-vendor strategy — see the separate Microsoft (Azure OpenAI) row below.

Quotes from Nimish Panchmatia, Chief Data and Transformation Officer

Mexican neobank.

Vendor customer story, undated.

UK card-payments provider.

The customer page is undated (metrics from 2022); the Gemini-based capabilities are described as being added to the live assistant.

Primary vendor cited for agentic AI.

Google Agentspace is reported as still in testing; only the Gemini Code Assist adoption is counted.

Aggregator-level secondary source; no first-party KB Kookmin or Google release fetched. Second outlet (Seoul Economic Daily, 28 July 2026): "KB Financial developed the data analysis AI agent 'KB DAVIS' based on Gemini" and is rolling out a Gemini-based customer-service agent. Still trade press, so Probable.

Third confirmed model family for Goldman Sachs. The January 2025 quote also names ChatGPT for the same assistant, which supersedes the vendor caveat on the existing OpenAI row.

Reseller-published case study; headcount and date not stated.

Google's own pages give differing headcounts for the rollout, so no employee figure is stated here.

Fourth of four model families confirmed for Santander in the same official story — first institution in the sample with 4 simultaneously confirmed families

Citi's own release names Gemini, but client availability was announced as a phased rollout from summer 2026 and its launch was not re-verified, hence Probable. An earlier Citigroup/Gemini row was removed in September 2026 because its source was about venture investments; this row rests on Citi's own release.

São Paulo credit fintech.

Second confirmed model family for BNY, alongside existing OpenAI (GPT) relationship

Verified by direct fetch

Third confirmed model family for Commonwealth Bank of Australia

Classified under Microsoft (Azure OpenAI) per this dataset's convention that Microsoft Copilot is GPT-family, delivered via Microsoft's stack.

Reported via secondary coverage citing Barclays; not independently re-verified against a primary Barclays press release in this pass.

Commerzbank runs a dual-vendor strategy — see the separate Google (Gemini) row above.

A pilot rollout, not yet confirmed as a full company-wide deployment.

Quotes from Lukasz Opoka, Michel Neuhaus, Claire Corish, Jonas Isliker (UBS AI/Data leadership)

Older source (2022) but primary/official — NN Group has since expanded to AI-automated claims (6-minute settlement), per company reporting

Quote from Melody He, Deputy CEO

Quote from Firas Ben Hassan, Deputy Head of Data Science Services. Third model family for Allianz SE alongside existing Anthropic (Claude) relationship

Quote from Laurent Gaye, Chief Technology and Operations Officer

Quote from Ricardo Martin Manjon, Chief Data & AI Officer. Santander uses a multi-provider strategy — see also OpenAI, Anthropic, Google rows for this institution

Corroborated by intelligentcio.com (2023-07-14) and fintechnews.ae

Quotes from Gabriel Galeazzi, Software Engineering Specialist

No official Microsoft or CTBC case study found — trade press only, hence Probable rather than Confirmed

Classified under Microsoft per dataset convention (GPT-family model delivered via Azure)

Older source, included because the vendor pair was missing. Second confirmed model family for Sumitomo Life, alongside Anthropic

Not yet corroborated by a second source

GitHub Copilot (developer tooling), same basis as the Citizens Financial Group and Aviva rows.

Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Trade press only; no first-party Bankinter or Microsoft source fetched. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Scope is the BMO Insurance advisor tool.

Health-insurance claims technology arm of Bajaj Finserv. The source says Azure GenAI / Copilot without naming OpenAI explicitly — classified under Microsoft per dataset convention.

Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Joint announcement with no user numbers or rollout timeline, hence Probable. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Pilot of 170 users in January 2024, not confirmed as a full deployment — same basis as the UOB row. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Corroborated by a second Korean outlet (newstheai.com) describing the same ChatGPT-model-on-Azure deployment, but no first-party Shinhan or Microsoft source found, hence Probable. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Second confirmed model family for BBVA, alongside OpenAI.

Adoption announced by the bank itself, but the release describes early trialing and gives no user numbers — Probable until scale is documented. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Credit union, categorized as Bank. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Hungarian trade press only. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Source page shows no publication date.

Single trade-press source reporting a Nordea executive. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Early-access program reported by the press; the source does not mention Azure OpenAI explicitly. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

The source cites Copilot and Power BI Copilot rather than Azure OpenAI by name. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Announced rollout (future tense) inside a signed partnership; actual deployment not yet confirmed, hence Probable. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Company announcement as reported by local press; no first-party NBK page fetched. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Source reports over 2.5 million users supported through the ABCD app.

GitHub Copilot (developer tooling), same basis as the Citizens Financial Group and Aviva rows.

Trade press quoting Wawanesa's CIO. The same article says Wawanesa "accesses frontier models from both Anthropic and OpenAI through established partnerships" — access, not a documented product use, so no Anthropic/OpenAI row is added. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Securities arm of SCBX Group (Siam Commercial Bank). Older source.

Corroborated in August 2026 by TechCentral (1,400+ Absa developers using GitHub Copilot and Claude Code). GitHub Copilot (developer tooling).

Local-press report; no first-party bank or Microsoft page fetched. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Microsoft Copilot for Sales. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Single trade-press source. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Press report; small user base (300+). Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Rollout described through pilots, so deployment scale is unclear — Probable. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Single trade-press source. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Older source; current status not re-verified in this pass.

Data and ratings provider; connector-style integration like the Moody's and S&P Global rows. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Malaysian state-owned fund manager.

Single trade-press source. Classified under Microsoft per dataset convention (GPT-family model delivered via Microsoft).

Credit-scoring and fintech platform.

The page shows no publication date.

Third-party academic source, not an ING or Microsoft statement. Copilot tools run on Azure OpenAI models.

Microsoft 365 Copilot runs on Azure OpenAI models.

Dynamics 365 Copilot (Microsoft, Azure OpenAI-based) for the asset-servicing CRM; scope is that business unit, not firm-wide.

Older source, flagged only because the institution was entirely absent from the tracked sheet

Verified by direct fetch

Official HSBC press release, on-the-record quotes from HSBC's Group CEO and Mistral AI's CEO. Separate from HSBC's Google (Gemini) relationship also tracked in this dataset.

Second model family for AXA alongside existing Microsoft (Azure OpenAI) relationship

Older source, included because the vendor pair was missing

Same announcement as the Claude plugin row below.

Third confirmed model family for HSBC, alongside Google and Mistral

Includes a Mexico-specific use case (Client Experience Assistant GPT for survey sentiment analysis)

Internal multi-vendor portal, not a dedicated product — employees choose among available models.

The source page shows no explicit publication date; the date reflects the stated switch to GPT-4.1.

Second model family confirmed for Emirates NBD in the same release

Second of four model families confirmed for Santander in the same official story

2024 trade-press report of Klarna's announcement; current vendor not re-verified.

The release names OpenAI but not a specific model.

Corroborated by structuredretailproducts.com and privatebankerinternational.com press coverage

Trade-press reprint of a vendor case study; OpenAI's own page returned HTTP 403 and could not be read, hence Probable.

Also a launch partner for Claude Mythos Preview — confirmed dual dependency.

Internal firmwide GenAI tool (46,000 employees) — model vendor not publicly confirmed, not counted here.

Also a partner — Trusted Access for Cyber.

Announced agreement and rollout (future tense); actual deployment not yet confirmed, hence Probable.

Customer-facing integration inside ChatGPT, like the Monex Securities ChatGPT connector. Garanti BBVA is a separate listed Turkish bank within the BBVA group; the BBVA row covers the group.

Second model family for Česká spořitelna, alongside Microsoft. ChatGPT is delivered through a third-party startup's avatar product.

Joint access granted to all three Japanese megabanks (MUFG, Mizuho, SMFG) in the same announcement.

Trade press, not yet a primary One Zero release. The integration is customer-facing (connect Ella to ChatGPT), like the Monex Securities ChatGPT connector.

Second confirmed model family for Aviva, alongside Microsoft

Verified by direct fetch. Covers Groupe BPCE including Natixis

Second confirmed model family for Lloyds, alongside Google

World's largest asset manager — high systemic weight despite being outside the banking category.

Corroborated independently via Nikkei, Impress Watch, Ledge.ai

Older source about a public prototype; current production status not re-verified in this pass.